What should I do if the call gets dropped while I am on the phone with a clinician?
If the call drops, the clinician is instructed to call [...]
Is there a limit to the number of times that I can speak with a specific clinician?
Yes, you can speak with the same clinician 4 times [...]
If I would like to have a follow-up session with the same clinician the following week, what should I do?
Let the clinician know that you would like to speak [...]
Can I request a specific clinician?
You can try calling during that clinician’s hours. You can [...]
Is the phone line HIPAA compliant?
Yes, the phone line is completely HIPAA compliant.
What should I do if I have left a message and after 24 hours (other than Shabbat) no one has gotten back to me?
You can try calling during that clinician’s hours. You can [...]
If I would like to reach a mental health professional for support, but no clinician is currently on-call, what should I do?
If it is an emergency please call 911 or go [...]
What happens if no one picks up?
If it is an emergency please call 911 or go [...]
Is this a 24-hour service?
No. Availability is different every day of the week. Daily [...]
Who can use this service?
First Responders and/or Front-Line Health Care Workers. Includes physicians, nurses, [...]